Fram
Support
Fram is made by an independent developer. Every message is read by a person.
Contact
Many answers are already in Help, including Restore Purchases, refunds, backups, and permissions.
When to expect a reply
We aim to reply within two working days (Monday to Friday, UK time). Messages about lost data or a purchase that hasn't unlocked are answered first.
Refunds are handled by Apple, not by Fram. Request one at reportaproblem.apple.com.
What to include
- What you were doing, what you expected, and what happened instead.
- A screenshot, if it helps show the problem.
- A diagnostics report, if you're happy to share one. In Fram, open Settings › Support › Diagnostics report. You can read the whole report before sending it, and you choose whether to share it.
The diagnostics report lists the app version, iOS version, device model, how many workouts, routines, and other records you have, and the type of any recent storage or crash event. It does not include your workout contents, names, notes, Health values, locations, or routes.
Please don't email your exported backup file unless we ask for it; it can contain sensitive health information.
Your email
We use your message only to answer it. We don't add you to a mailing list or share your email. See the privacy policy.